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“I put all kinds of things on my skin, but it only got worse”

“I put all kinds of things on my skin, but it only got worse”

by Team Klense in Customer Stories

Interview with Sophie (28), Rotterdam

On how she emptied her skincare cabinet and discovered the problem was the water

Tell me, how did your skincare story begin?
I was never one to spend hours on skincare. I thought it was all way too much hassle and didn't believe you needed twenty steps for healthy skin. But then my skin suddenly became super dry and red, especially after showering. I thought: okay, apparently I need skincare.

What did you do then?
That's when I completely fell into that skincare rabbit hole. I bought everything I saw on TikTok and Instagram. Serums, toners, creams from brands that promised to make your skin glow. Some products were ridiculously expensive, but I thought: if it works, it's worth it. At first, it seemed to improve, but after a while, my skin actually became more sensitive. I got red spots, it stung, and nothing felt good anymore.

When did you decide to quit?
One morning I looked in the mirror and thought, what am I doing? My skin looked dull, and I felt like I was slathering my face with chemical junk. When I read what all those products actually contained, I was shocked. So much alcohol and perfume that only dried out your skin. That same day, I literally threw everything in the trash.

What did you do next?
I just wanted some peace and quiet. No more ten steps, no more expensive products. Just water. But that didn't work either. After showering, my skin still felt tight and sensitive. I started to wonder if it might be due to something other than my products.

How did you find out it was on the water?
I saw a video online about hard water and how it can disrupt your skin's natural balance. Then everything clicked. I live in Rotterdam, and apparently the water here is quite hard. I read about Klense and that their filters remove chlorine and metals from shower water. It made so much sense that I ordered one right away.

What did you notice then?
Within a few days, my skin felt different. No longer tight after showering, just soft and calm. After a week, the difference was truly noticeable. I now only use one simple cream, and my skin is better than when I had that whole cabinet full of products.

How do you view skincare now?
I believe it all starts with what comes out of your tap, not what you put on it. Pure water is truly the foundation. My skin doesn't need ten products, just healthy food and clean water.

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Interview with Marloes (45), Haarlem On how one change in the water made all the difference for her whole family Tell me, how did it all start? My husband and I both have sensitive skin, so when our children developed eczema, I wasn't really surprised. Our daughter had it behind her knees, our son mainly on his arms and stomach. It came and went, but it was always there in small doses. Sometimes the patches were red and dry, sometimes even raw. We applied creams, used detergent for sensitive skin, and tried everything the doctor recommended. How did that feel for you as a mother? Honestly, it was quite helpless. You want your children to feel comfortable in their own skin. But I noticed that showering became something they dreaded. It stung, it itched, and then we had to apply sunscreen again. I started to think it was just hereditary and that we'd just have to learn to live with it. When did you start doubting that idea? A friend told me her child's skin had improved after she installed a shower filter. She'd read something about hard water and how it can damage the skin barrier. Honestly, I'd never thought about it. We all drink tap water here without any problems, so I never thought shower water could do anything. What were you doing then? I looked it up and read that hard water is full of limescale, metals, and chlorine. This can dry out and irritate the skin, especially in children. Then I came across Klense. It looked simple and you could install it yourself. I thought: I'll give this a try. What happened next? Within a week, I noticed a difference. My daughter's skin was less red, and she scratched less at night. My own skin also felt softer after showering. It was as if the water suddenly became gentler. No more tightness, no more flakes on my legs. How are you now? The children still have the occasional dry patch, but it's nothing like it used to be. We hardly ever have to use ointment anymore. Showering is simply something nice again, not something painful. And that's perhaps the biggest difference: it's become something relaxing again, for everyone. What would you like to share with other families? Sometimes the solution isn't yet another cream or ointment, but the water itself. We never would have guessed, but since we started using Klense, our skin finally feels calm. It's a small change that makes a big difference. 💧 Discover Klense and experience the difference yourself

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Interview with Lina (25), moved from Norway to the Netherlands About how something as small as water can make such a difference to your skin and hair Tell me, where are you from? I grew up in Norway, in a small town on the coast. My father had to go there for work, and we went with him as a family. Everything there was fresh and clean, including the water. I never thought about it; it just took for granted that my skin felt soft and my hair shined without me having to do much. When did you start noticing a difference? When I moved to the Netherlands for my studies, I initially thought I was just getting used to my new surroundings. After a few weeks, my skin started feeling tight after showering, especially on my arms and legs. My hair became dull, frizzy, and heavy all at once. Even my scalp felt sensitive, something I'd never experienced before. I tried different shampoos, masks, and body lotions, but nothing really helped. What did you think then? I found it frustrating. I felt like I was doing something wrong, even though my routine always worked perfectly. It wasn't until a friend told me the water in the Netherlands was much harder that I began to understand what was going on. I didn't even know water could be "hard" or "soft." What did you discover when you looked it up? That the water in Norway is actually very soft. It contains far fewer minerals like calcium and magnesium, and hardly any chlorine. Here in the Netherlands, it's the exact opposite. These substances can dry out your skin and make your hair dull. Suddenly, I understood why I felt so different after showering. How did you end up at Klense? I saw a TikTok video from someone who had the exact same problem. She showed how she'd installed the Klense shower filter in her shower and that it had significantly calmed her skin. I was intrigued. So I ordered one, just to try it out. Installation was incredibly easy. The filter was on my hand shower in just a few minutes. And what did you notice afterward? Honestly, I noticed a difference after just a few days. My skin felt less tight, and I no longer needed to apply moisturizer immediately after showering. After a week, I noticed my hair was softer and less likely to get oily. My scalp was also calmer. It felt like my skin was back in balance. How does showering feel now? Much more pleasant. The water literally feels softer, as if it glides more easily over my skin. I now really look forward to my morning shower. It might sound strange, but it feels more like a moisturizing treatment than something that dries my skin out. What would you recommend to other people who are experiencing the same thing? Pay attention to your water. Many people don't realize how much of a difference it can make. If your skin suddenly becomes dry or your hair doesn't fall the same anymore, it's not always the fault of your products. Sometimes it's the water itself. Klense really changed that for me. 💧 Discover our products and experience the difference yourself

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