40% OFF + FREE Filter: Deal ends in 23:59:59

Frequently Asked Questions

How quickly will my order be delivered?

We'll make sure your order arrives as quickly as possible. In the Netherlands, most orders are processed within 1-2 business days, and shipping time is typically 3-7 business days. For Belgium, processing time is also 1-2 business days, and shipping time is 3-7 business days. Once your order has been shipped, you'll receive a track & trace link so you can easily follow your package.

What exactly is Klense?

Klense offers stylish filter shower heads that help reduce limescale and filter chlorine and metals from the water. The shower head is enriched with Korean vitamin C, contributing to a refreshing shower experience. The design fits virtually any shower and is easy to install. Discover it for yourself at klense.nl .

Which payment methods can I use?

You can pay safely and easily with various payment options, including:

  • Visa

  • MasterCard

  • Maestro

  • American Express

  • iDEAL

  • Bancontact

  • Klarna

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

All payments are processed via a secure SSL connection.

Can I still change or cancel my order?

That's possible as long as your order hasn't shipped yet. Please contact us as soon as possible at support@klense.nl , and we'll be happy to assist you.

Do you also ship outside the Netherlands and Belgium?

We currently only deliver within the Netherlands and Belgium. This allows us to maintain reliable service and delivery times. We'll let you know as soon as we expand to other countries.

Is shipping free?

Yes, we don't charge shipping costs. Every order is delivered to your home free of charge, with no minimum order amount or additional terms.

What if my order hasn't arrived?

First, check the track & trace link you received by email. If you don't see an update after 7 business days, or haven't received your package, please contact us at support@klense.nl , and we'll help you right away.

How do returns work?

Not completely satisfied? You can return your order within 100 days of receipt. Send us a message at support@klense.nl and we will guide you step by step through the return process.

When will I receive my refund?

Once your return has been processed and approved, we'll usually refund the amount within 7 business days. Depending on your bank, it may take a little longer for the refund to appear in your account.

Can I exchange a product?

Yes, exchanges are possible. Please contact our customer service at support@klense.nl and we will help you find a suitable solution.

Is my data safe?

We handle your data with care. Payments are processed via a secure connection, and sensitive information is not stored. This way, you can order with peace of mind.

I have another question, where can I go?

Our team is ready to help. Feel free to email us at support@klense.nl and we will help you as soon as possible.