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Privacy Policy

Effective date: 11/01/2025

Welcome to Klense.nl .
We respect your privacy and do everything we can to protect your personal data.
This privacy policy informs you about how we handle your data when you visit our website (regardless of where you do so from), what rights you have and how the law protects you.

1. Important information and who we are

Purpose of this privacy policy

This privacy policy is intended to give you insight into how Klense.nl collects and processes your personal data during your use of our website.
This also includes information you may provide when you purchase a product, subscribe to our newsletter or participate in a promotion or competition.

Data controller

Klense BV is the controller and therefore responsible for your personal data.

Contact details:
Klense BV
Email: support@klense.nl

You always have the right to lodge a complaint with the Dutch Data Protection Authority (the Dutch supervisory authority for data protection).
However, we would appreciate it if you contacted us directly first so we can resolve your concerns together.

2. What data we collect

We may collect, use, store, and transfer different kinds of personal data about you. These are grouped as follows:

  • Identity data – first name, last name, username or similar identifier.

  • Contact details – billing address, delivery address, email address and telephone number.

  • Financial data – bank account and payment card details.

  • Transaction data – details about payments to and from you, and about products you have purchased from us.

  • Technical data – IP address, login data, browser type and version, time zone setting, location, browser plug-ins, operating system and platform, and other technologies you use to visit our website.

  • Profile data – your username and password, purchases, orders, preferences, feedback and survey results.

  • Usage data – information about how you use our website, products and services.

  • Marketing and communications data – your preferences for receiving marketing messages and newsletters from us and from third parties, and your communication preferences.

3. How we use your data

We only use your personal data when the law allows this.
We usually do this in the following situations:

  • When it is necessary for the performance of an agreement that we have concluded or are going to conclude with you.

  • Where it is necessary for our legitimate business interests (or those of a third party) and your interests or fundamental rights do not override those interests.

  • When we need to comply with a legal obligation.

4. Sharing your personal data

We may share your personal data with the following parties for the purposes described in this policy:

  • External service providers , such as IT and system administrators.

  • Professional advisors , including lawyers, bankers, accountants and insurers.

  • Government agencies , when we are legally required to report certain data.

  • Third parties to whom we sell, transfer, or merge (parts of) our business or our assets.

5. International transfer of data

We may store and process your information in locations outside the Netherlands or the European Economic Area (EEA), including the United States.
When we do this, we will take all reasonable steps to ensure that your data is processed securely in accordance with this privacy policy and applicable law.

6. Data security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorized manner.
In addition, we limit access to your data to employees, agents, contractors and other third parties who need to know that data to do their work.
They process your data solely in accordance with our instructions and are bound by a duty of confidentiality.

7. Retention period of your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, administrative, or reporting requirements.

8. Your rights

Under privacy legislation, you have certain rights with regard to your personal data.
This includes the right to access, correction, deletion, restriction of processing, data portability and objection to processing.

To exercise these rights, you can contact us at support@klense.nl

9. Third-party links

Our website may contain links to third-party websites, plug-ins or applications.
By clicking on those links, third parties may collect or share data about you.
We have no control over these third party websites and are not responsible for their privacy policies.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time.
The most recent version is always published on Klense.nl and can be recognized by the stated effective date .
Changes will become effective upon posting of the updated policy.