40% OFF + FREE Filter: Deal ends in 23:59:59
Come work at Klense as

Brand Experience Manager

Klense is growing fast and that is why we are looking for our first Brand Experience Manager .

Brand Experience Manager

Klense is growing fast and we are looking for our first Brand Experience Manager (full-time) .

You will mainly work at the office in Amsterdam , with the option to work partly from home .

We are looking for someone who understands that a brand is not just about a product, but about how people feel at every touchpoint.

Whether someone just discovered us, is already a customer, or just sends us a DM on Instagram, you make Klense feel personal, warm, and genuine.

What are you going to do?

In short: you ensure that everyone who meets Klense has a good feeling.

Customer Success

  • Answer emails and DMs in a pleasant, human way

  • Resolve questions and doubts before it becomes a hassle

  • Pay extra attention to customers who are not completely satisfied

  • Ensuring that people order with confidence and are happy to come back

  • Thinking about better FAQs and answers

  • Create a personal bond with current customers to offer them new products later

Social & Community

  • Reply to comments and DMs

  • Starting conversations with followers

  • Post stories with polls, questions, and Q&As

  • Responding to trends and fun moments

  • Thinking about social content and campaigns

Creators & Brand

  • First contact with creators

  • Making sure they receive the product

  • Guidance during collaborations

  • Coordinating with the founders

Feedback & improvement

  • Spotting recurring questions and feedback

  • Sharing insights with the team

  • Thinking about how Klense can improve every week

Who are we looking for?

No perfect resumes. But the right energy.

You:

  • Writes easily and humanly

  • Make people feel heard through text

  • Enjoys customer contact and community

  • Thinks in solutions and takes matters into his own hands

  • Sees opportunities and dares to share them

  • Enjoys helping to build something that is growing

Experience is nice, but feeling and motivation are more important.

What do you get from us?

  • A full-time role in a fast-growing brand

  • Working at the office in Amsterdam

  • Space to work partly from home

  • Lots of freedom and responsibility

  • Work directly with the founders

  • A brand that people are really fans of

Apply

Email werkenbij@klense.nl and briefly answer these questions:

  • Why do you want to work at Klense?

  • How would you describe Klense to a friend?

  • A customer says: "My hair feels so much softer now." What do you send back?

  • You see a critical comment under an Instagram post. What do you do?

We look forward to your email 💛

Greetings,

Mick & Charlie | Founders of Klense