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Frequently Asked Questions

How quickly will my order be delivered?

We'll make sure your order arrives as quickly as possible. Orders are usually processed within 1–2 business days.

Shipping time is typically 3–7 business days worldwide, depending on your location. In most cases, you will receive your order within 4–9 business days after placing it.

As soon as your order has shipped, you'll receive a track & trace link so you can easily follow your package.

What exactly is Klense?

Klense offers stylish filter shower heads that help reduce limescale buildup and filter chlorine and metals from the water. The shower head is enriched with Korean vitamin C, contributing to a refreshing shower experience.

The design fits virtually any shower and is easy to install.

Discover it for yourself at tryklense.com.

Which payment methods can I use?

You can pay safely and easily with various payment options, including:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • iDEAL

  • Bancontact

  • Klarna

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

All payments are processed via a secure SSL connection.

Can I still change or cancel my order?

That is possible as long as your order has not been shipped yet.

Please contact us as soon as possible at support@tryklense.com, and we will do our best to help you.

Do you ship internationally?

Yes, we ship worldwide.

We work with reliable international couriers to make sure your order arrives safely and as quickly as possible.

Is shipping free?

Yes. We offer free worldwide shipping on all orders, with no minimum order amount or additional conditions.

What if my order hasn't arrived?

First, check the track & trace link you received by email.

If you don't see an update after 7 business days, or your package has not arrived, please contact us at support@tryklense.com and we will help you right away.

How do returns work?

Not completely satisfied? You can return your order within 100 days of receipt.

Simply send us a message at support@tryklense.com and we will guide you step-by-step through the return process.

When will I receive my refund?

Once your return has been processed and approved, we usually refund the amount within 7 business days.

Depending on your bank, it may take slightly longer before the refund appears in your account.

Can I exchange a product?

Yes, exchanges are possible.

Please contact our customer support at support@tryklense.com, and we will help you find the best solution.

Is my data safe?

We handle your data with care. Payments are processed through a secure connection, and sensitive information is not stored.

This allows you to order with peace of mind.

I have another question. Where can I go?

Our team is ready to help.

Feel free to email us at support@tryklense.com, and we will assist you as quickly as possible.