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Kom Werken Bij Klense als

Brand Experience Manager

Klense groeit hard en daarom zoeken we onze eerste Brand Experience Manager.

Brand Experience Manager

Klense is growing rapidly and we're looking for our first Brand Experience Manager (full-time).

You'll primarily work at the Amsterdam office, with the option to work from home as well.

We're looking for someone who understands that a brand isn't just about a product, but about how people feel at every touchpoint.

Whether someone is just discovering us, is already a customer, or just sending us a DM on Instagram, you'll make Klense feel personal, warm, and genuine.

What are you going to do?

In short: you ensure that everyone who meets Klense has a good feeling.

Customer Success

  • Answer emails and DMs in a pleasant, personal manner
  • Resolve questions and concerns before they become a hassle
  • Dedicate extra attention to customers who are not completely satisfied
  • Ensure that people order with confidence and are happy to return
  • Contribute to better FAQs and answers
  • Create a personal connection with current customers to offer them new products in the future

Social & Community

  • Respond to comments and DMs
  • Start conversations with followers
  • Post stories with polls, questions, and Q&As
  • Respond to trends and fun moments
  • Contribute to social content and campaigns

Creators & Brand

  • Initial contact with creators
  • Ensuring they receive the product
  • Supporting them during collaborations
  • Coordinating with the founders

Feedback & improvement

  • Identify recurring questions and feedback
  • Share insights with the team
  • Contribute to how Klense can improve every week

Who are we looking for?

No perfect resumes. But the right energy.

You:

  • Writes easily and humanly
  • Makes people feel heard through text
  • Enjoys customer contact and community
  • Thinks in terms of solutions and takes matters into her own hands
  • Sees opportunities and isn't afraid to share them
  • Enjoys contributing to something that's growing

Experience is nice, but feeling and motivation are more important.

What do you get from us?

  • A full-time role in a fast-growing brand
  • Working in an Amsterdam office
  • Space to work partly from home
  • Plenty of freedom and responsibility
  • Working directly with the founders
  • A brand people are truly passionate about

Apply

Email werkenbij@klense.nl and briefly answer these questions:

  • Why do you want to work at Klense?
  • How would you describe Klense to a friend?
  • A customer says: "My hair feels so much softer now." What do you reply?
  • You see a critical comment under an Instagram post. What do you do?

We look forward to your email 💛

Best,

Mick & Charlie | Founders of Klense