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“I put all kinds of things on my skin, but it only got worse”

“I put all kinds of things on my skin, but it only got worse”

door Team Klense in Customer Stories

Interview with Emily (29), Toronto

About how she emptied her skincare cupboard and discovered that the real problem was the water.

Tell me, how did your skincare story begin?

I was never someone who spent hours on skincare. I always thought it was way too much effort and didn’t believe you needed twenty steps just to have healthy skin. But at some point my skin suddenly became really dry and red, especially after showering. That’s when I started thinking: okay, maybe I actually do need skincare.

What did you do back then?

I completely fell into the skincare rabbit hole. I bought everything I saw on TikTok and Instagram. Serums, toners, creams from brands that promised glowing skin. Some of those products were ridiculously expensive, but I thought: if it works, it’s worth it.

At first my skin seemed to improve a little, but after a while it actually became more sensitive. I started getting red spots, my skin would sting, and nothing felt right anymore.

When did you decide to quit?

One morning I looked in the mirror and honestly thought: what am I doing?

My skin looked dull, and I felt like I was just layering my face with chemicals. When I started reading the ingredient lists of all those products, I was shocked. So much alcohol and fragrance that can actually dry out your skin.

That same day I literally threw everything away.

What did you do after that?

I just wanted to give my skin a break. No more ten-step routines, no more expensive jars. Just water.

But that didn’t work either. After showering my skin still felt tight and sensitive. That’s when I started wondering if the problem wasn’t my skincare products at all.

How did you find out it was the water?

I saw a video online explaining how hard water can disrupt your skin’s natural balance.

That’s when everything suddenly made sense. I live in Toronto, and I learned that the water here can contain minerals and chlorine that can be harsh on your skin.

While researching, I came across Klense and their filter shower heads that remove chlorine and metals from shower water. It sounded so logical that I decided to try it.

What did you notice after that?

Within a few days my skin already felt different. It didn’t feel tight after showering anymore, just soft and calm.

After about a week the difference became really noticeable. Now I only use one simple moisturizer, and my skin honestly looks better than when I had an entire cupboard full of products.

How do you look at skincare now?

For me it starts with what comes out of your shower, not with what you put on your skin.

Clean water is the foundation. My skin doesn’t need ten products. It just needs healthy food, simple care, and clean water.

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We thought that eczema was just part of our family.

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Interview with Sarah (43), Manchester About how one small change in the water made a difference for her entire family. Tell me, how did it all start? My husband and I both have sensitive skin, so when our children started developing eczema, I wasn’t really surprised. Our daughter had it behind her knees, and our son mostly on his arms and stomach. It would come and go, but it was always there in some way. Sometimes the patches were red and dry, and other times they were even a bit raw. We tried everything. Creams, special detergents for sensitive skin, and all the advice the doctor gave us. How did that feel for you as a mother? Honestly, it felt quite helpless. You want your children to feel comfortable in their own skin. But I noticed showering became something they didn’t enjoy anymore. It would sting, it would itch, and afterwards we had to apply creams all over again. At some point I started thinking it was just genetic and that we would simply have to live with it. When did you start questioning that idea? A friend told me that her child’s skin had improved after she installed a shower filter. She had read something about hard water and how it can affect the skin barrier. To be honest, I had never thought about that before. We drink tap water every day without problems, so I never considered that the water from the shower could be affecting our skin. So what did you do? I started researching it and learned that hard water often contains minerals, chlorine, and other substances that can dry out the skin, especially in children. That’s when I came across Klense. It looked simple and easy to install yourself, so I thought: why not give it a try? What happened after that? Within about a week I started noticing a difference. My daughter’s skin looked less red and she scratched less at night. Even my own skin felt softer after showering. It almost felt like the water had become gentler. No more tight feeling, no more dry flakes on my legs. How are things now? The children still get a dry spot every now and then, but it’s nothing compared to how it used to be. We rarely need to use creams anymore. Showering has become something pleasant again instead of something uncomfortable. And I think that’s the biggest difference: it’s relaxing again for all of us. What advice would you give to other families? Sometimes the solution isn’t another cream or lotion, but the water itself. We never expected that such a small change could make such a noticeable difference. But since we started using Klense, our skin finally feels calm again.

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“After moving to London, my skin and hair suddenly felt so different.”

“After moving to London, my skin and hair suddenly felt so different.”

Interview with Mia (26), who moved from Vancouver to London About how something as simple as water can make such a difference for your skin and hair. So tell me, where are you from? I grew up in Vancouver, Canada, near the mountains and the ocean. Everything there always felt fresh and clean, including the water. I never really thought about it. My skin felt soft, and my hair had a natural shine without me needing to do much. It was just normal to me. When did you start noticing a difference? When I moved to London for work. At first I thought I just needed to adjust to a new city and routine. But after a few weeks my skin started to feel tight after showering, especially on my arms and legs. My hair became dull, frizzy, and somehow heavy at the same time. Even my scalp started feeling sensitive, which I had never experienced before. I tried different shampoos, hair masks, and body lotions, but nothing really solved it. What did you think then? Honestly, I felt frustrated. I thought I must be doing something wrong, because my routine had always worked perfectly before. Then a friend mentioned that the water in London is much harder than in Vancouver. That was the first time I had ever heard about the difference between hard and soft water. What did you discover when you looked it up? I learned that the water in Vancouver is actually quite soft, with fewer minerals and very little chlorine. In London it’s the opposite. The water contains more minerals like calcium and magnesium, and those can leave residue on your skin and hair. They can make your skin feel dry and your hair look dull. Suddenly everything made sense. It explained exactly why I felt so different after showering. How did you end up finding Klense? Through a TikTok video from someone who had the exact same problem. She showed how she installed a Klense shower filter and explained how it helped filter chlorine and metals from the water. It sounded logical, so I decided to try it myself. The installation was incredibly simple. Within a few minutes the filter was attached to my shower. And what did you notice after that? Honestly, I felt a difference within a few days. My skin didn’t feel tight after showering anymore, and I didn’t feel the need to apply lotion immediately. After about a week my hair started feeling softer again and didn’t get greasy as quickly. My scalp also felt much calmer. It really felt like my skin and hair were coming back into balance. How does showering feel now? Much more pleasant. The water actually feels softer, almost like it glides over your skin more smoothly. I genuinely look forward to my morning shower now. It might sound strange, but it feels more like part of my skincare routine instead of something that dries my skin out. What would you recommend to people experiencing the same thing? Pay attention to your water. Most people don’t realize how much of a difference it can make. If your skin suddenly becomes dry or your hair stops behaving the way it used to, it’s not always your products. Sometimes it’s simply the water itself. For me, Klense really made that difference.

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